Reid was very helpful in teaching us about the heat pump and setting it up. I've read about them online but learned more from him in 5 minutes. He went way above and beyond. My father is 88 years old and had a fainting spell when Reid was here. He helped me lower him to the floor and once my father recovered he helped me get him back up. Can't say enough about how much I appreciated his help and concern. That's the kind of worker everyone should have and the world would be a better place. Thank you to Reid. Excellent job!